Client Care Resources
For Current Private Lesson Students
We love our students and desire for them to have a successful fine arts journey! If you find the need to modify or pause a private lesson please look through the options below for instructions.
Schedule Changes for Private Lessons
We understand that life happens, and you may need to request a new day/time for your weekly private lesson or group class. Our Schedule Department will help with your request.
Flex Subscription for Extended Absence
Can’t attend some or all of your normal weekly private lessons or group classes but want to hold your spot? No problem, we have some easy to follow steps to make the transition seemless.
Instructor or Instrument Change
If you would like to request a change to your instructor or instrument, we are happy to help. Please use the link below to complete the form so we can better support your lesson needs.
How to End Your Subscription
If your family’s needs have changed, we understand. Click below to start the process of ending your subscription. Our Client Care Team will be available to assist in this process.
Need something else? How can we help?
If you have another issue, concern, or request, please visit the link below and our Client Care Team will ensure you receive personalized quick and effective support to meet your need.
For additional information, contact our Client Care Team at (214) 432-6473 or email: [email protected]
At New Song School of the Arts, our Client Care Team is dedicated to ensuring that every student and family has an excellent private lesson experience. From your first inquiry to ongoing enrollment, our team is always available to provide support, answer questions, and help resolve any concerns that may arise along the way. We understand that a positive experience goes beyond the lesson itself, and we are committed to making every interaction with New Song welcoming, clear, and supportive.
Whether you need assistance with scheduling, billing, instructor coordination, or lesson format options, our Client Care Team is here to help. We work closely with families and instructors to ensure that lessons run smoothly and that each student’s needs are met. Open communication allows us to address concerns promptly and make thoughtful adjustments when necessary, helping students stay motivated and engaged in their creative journey.
We encourage families to reach out whenever support is needed. Our Client Care Team is available by phone during regular business hours at (214) 432-6473, or by email at [email protected]. Your experience at New Song School of the Arts matters to us, and we believe that consistent support and clear communication are essential to creating a positive, rewarding environment where students can thrive creatively.