Studio Policies

2021-22 SCHEDULE

NSSOTA provides year round instruction. The following are our holiday/school break closures:

  • November 22-28, December 20-January 2, March 14-20, April 17, and July 4

ENROLLMENT:

The NSSOTA enrollment process is as follows: once a student is enrolled into the studio, a designated time slot is assigned to the student. The time slot is held through regular tuition payments. This is a signed agreement by the responsible party with which there is commitment made to weekly sessions.

LEARNING SUPPLIES:

If/when necessary, a list of learning supplies selected by the instructor will be emailed to you within the coming weeks. We will send links to the needed supplies which are readily available online through Amazon.

ACCOUNT SET UP:

Once your online enrollment is complete, you will receive an email with instructions on how to set up your student account. The studio accepts two forms of payment:

  • ACH
  • credit card

TUITION:

Tuition is due the first day of each month unless previous arrangements have been made with the NSSOTA office. Tuition is charged based on a per lesson rate, for all lessons that are scheduled to occur during that month. First month's tuition will be deducted upon completion of account set up.

LATE PAY POLICY:

If tuition payment is not able to be drafted by the FIFTH day of each month, a ten dollar late charge will be assessed.

MISSED PRIVATE LESSONS OR CLASSES:

NSSOTA does not offer refunds for missed private lessons or classes.  However, we understand that life happens.  You may request a makeup lesson for illness, or planned family/school trips. Please notify the studio 48 hours in advance in order to receive a makeup lesson. There will be no makeup lessons offered in the case of a “no show”.  Thank you in advance for your consideration to your weekly private lesson commitment. For rescheduling requests, e-mail schedule@nssota.com.

PUNCTUALITY:

The appointed lesson time has been reserved for the student each week. We LOVE our students and every minute counts, but please understand that we cannot “steal” time from another student or teacher in the case of tardiness. Lessons must stay on schedule so please be punctual. We are committed to providing the scheduled amount of lesson time.

STUDIO WITHDRAWAL:

In order to IMMEDIATELY cease future billing, you agree to withdrawal by submitting written notification to mail@nssota.com BY THE 15th of the month. If notice is submitted AFTER THE 15th, all billing charges will be turned off AFTER THE NEXT monthly billing cycle.

COMMUNICATION:

Please understand that we do all that we can to help you feel well informed via email, text message, etc. However, a failure to read studio communication that has been sent to the communication platforms you have provided to us does not nullify adherence to studio policies. To insure steady business operations, policies will be enforced at all times.

STAY CONNECTED:

The Administrative Department is available at mail@nssota.com to assist you with any questions you may have regarding studio policies, tuition fee schedule, billing, payment method, etc. Questions regarding scheduling can be directed to schedule@nssota.com. Questions regarding learning material, or inquiries pertaining to instruction may be handled between the instructor and/or Owner, Heather Parks.

 

MEDIA RELEASE:

We regularly take photos/videos of our students and faculty to post on social media or use on our website. We also take photos/videos of performances. If you do not wish to release the use of your child’s image/likeness/voice for NSSOTA marketing purposes, please contact marketing@nssota.com and we will furnish you with an OPT OUT form to add to your child’s records.

We appreciate you and look forward to sharing music with you!

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